XuLei

Emotional Service Boundaries of Human-Machine Collaboration in Libraries in the Era of AIGC#

Discussion and Reflection Phase 1#

Initial Question#

In the ultimate form of knowledge services, is human irreplaceability rooted in biological characteristics or civilizational characteristics?

Initial Reflection Process#

Well, this question is quite interesting. The user is asking whether human irreplaceability in the ultimate form of knowledge services is based on biological characteristics or civilizational characteristics. First, I need to understand these two concepts. Biological characteristics may refer to unique attributes of humans as biological entities, such as brain structure, emotions, creativity, etc. Civilizational characteristics may refer to the culture, values, institutions, etc., that humans have formed over long-term social development.\n\n> Next, I need to analyze what the ultimate form of knowledge services looks like. With the rapid development of AI, models like GPT-4 can already process vast amounts of information and even generate content. In the future, AI may become even more powerful, capable of autonomous learning, adapting to various tasks, and possibly possessing some form of consciousness? However, for now, AI still relies on data and algorithms, lacking human emotions and subjective experiences.\n\n> The user's question may be about what irreplaceable aspects of humanity remain when AI can handle all knowledge services. At this point, it is necessary to distinguish whether it is human biological characteristics (such as emotions, intuition) or civilizational characteristics (such as morality, cultural heritage) that make humans irreplaceable. The user may also be contemplating the essential value of human existence or worrying about whether AI will completely replace human roles in certain fields.\n\n> Then, I need to break down these two aspects. In terms of biological characteristics, humans have complex nervous systems, emotional experiences, and creativity, which may be difficult for machines to fully replicate. For example, emotional expression in artistic creation or intuitive judgment when solving complex problems may be rooted in biological characteristics. In terms of civilizational characteristics, humans have a culturally and ethically accumulated history, social structures, which are the crystallization of collective wisdom and may also be difficult for AI to fully replicate.\n\n> However, these two may not be completely independent. Human civilizational characteristics are actually built upon biological characteristics, such as language ability and cooperation ability, which promote the development of civilization. Therefore, irreplaceability may involve both, but it is necessary to identify which is more fundamental.\n\n> We also need to consider the possibilities of technological development. If future biotechnology allows for the integration of the human brain with machines or completely simulates the human brain, then biological characteristics may be replicated. However, civilizational characteristics involve collective and historical dimensions, which may require more complex systems to simulate, such as cultural evolution and social dynamics, which may be more difficult for AI to replicate.\n\n> Additionally, the user may hope for deeper philosophical reflections, such as what the essence of humanity is—whether it exists as a biological entity or as a civilizational inheritor. This question may touch on concepts like self-awareness and free will, requiring knowledge from cognitive science, philosophy, sociology, and other disciplines.\n\n> Ethical considerations may also be important. Even if AI can mimic civilizational characteristics, such as adhering to moral principles, human moral judgment often relies on emotions and empathy—does this belong to biological characteristics? Or is the ethical system itself a product of civilizational development, belonging to civilizational characteristics?\n\n> At this point, examples may be needed. For instance, in medical knowledge services, AI can provide diagnostic suggestions, but the communication and empathy abilities between doctors and patients may rely more on human biological characteristics. In legal consulting, AI can analyze cases, but understanding the cultural background and social values behind the law may require civilizational characteristics.\n\n> However, it is also possible that in the future, AI can learn these civilizational characteristics through big data, thereby mimicking human behavior. The question then becomes whether imitation is equivalent to having true understanding and consciousness. If AI only simulates without subjective experience, then human biological characteristics may still be the irreplaceable core.\n\n> In summary, this question needs to be analyzed from multiple levels: technological possibilities, philosophical definitions, ethical values, and the interaction between biology and civilization. The final conclusion may need to point out that while civilizational characteristics are built upon biological characteristics, in the ultimate form of knowledge services, human irreplaceability is more likely rooted in civilizational characteristics, as civilization is dynamic and constantly evolving, while biological characteristics may be partially replicated by technology. Or conversely, certain fundamental qualities in biological characteristics, such as consciousness and emotions, are irreplaceable by civilization.\n\n> It may also be necessary to reference some theories, such as the Turing test and the Chinese room argument, to discuss the distinction between consciousness and simulation. Or refer to Yuval Noah Harari's discussions on dataism and human values in "Homo Deus: A Brief History of Tomorrow." \n\n> Additionally, we need to consider the user's potential needs; they may want to understand future career planning or how humans can maintain uniqueness in the AI era. Therefore, the answer should not only be theoretically deep but also have practical significance.\n\n> Finally, it may be necessary to synthesize all factors, pointing out that human irreplaceability does not fully depend on biology or civilization, but rather the intertwining of both, with certain core elements such as creative thinking and the depth of ethical judgment potentially relying more on the joint action of biological and civilizational characteristics.

Please critically reflect on the above thoughts and then answer my question: In the ultimate form of knowledge services, is human irreplaceability rooted in biological characteristics or civilizational characteristics?

Question 1's Gemini Response#

Deep Restructuring: The Roots of Human Irreplaceability in the Ultimate Form of Knowledge Services#

In the future landscape of knowledge services, the core position of artificial intelligence (AI) is beyond doubt. However, when knowledge services evolve to the "ultimate form," does humanity still retain irreplaceable value? Where does this value root?

1. The Ultimate Form of Knowledge Services: Beyond Instrumentality, Reaching Value and Meaning (This part is largely consistent with Answer 1, slightly abbreviated)

Currently, knowledge services largely focus on information retrieval, organization, analysis, and transmission. AI has already demonstrated strong capabilities in these areas, such as:

• Efficient Information Retrieval and Aggregation: AI can quickly scan vast amounts of data, extract key information, and present it in a structured manner.
• Precise Knowledge Analysis and Reasoning: AI can use complex algorithms for logical reasoning, pattern recognition, and even make predictions and decisions in specific fields.
• Personalized Knowledge Delivery and Learning: AI can customize knowledge content based on user needs and behaviors, providing adaptive learning experiences.

However, the ultimate form of knowledge services is not merely a more efficient and precise information delivery system. True knowledge services must touch upon deeper human needs: the construction of meaning, the judgment of values, and the understanding of existence itself. This transcends mere "information processing" and enters the realm of "wisdom generation."

In the ultimate form of knowledge services, human needs may evolve to:

• Seek profound insights into complex issues rather than simple solutions. In the face of ethical dilemmas, social changes, and survival challenges, humans desire thoughts that can touch the essence of the problem and provide enlightening perspectives.
• Desire to establish emotional connections with knowledge services rather than merely utilitarian use. Knowledge services are no longer cold tools but partners that can understand human emotions and values and engage in empathetic communication.
• Pursue knowledge services that promote personal growth and social progress rather than merely improving efficiency. The ultimate form of knowledge services should stimulate human creativity, enhance moral standards, and drive society toward a more ideal direction.

2. Biological Characteristics: The Cornerstone and Limitations of Irreplaceability

Human biological characteristics are not only the foundation of survival but also the underlying driving force of cognition, emotion, and action. They are the source of human uniqueness and constitute the boundaries that AI finds difficult to surpass.

1. Consciousness and Subjective Experience:

   • Essence Insight: Consciousness is far from mere information processing; it is the internal experience of "being", a unity of phenomenal consciousness, self-awareness, and access consciousness. It grants us the unique ability to feel qualities, reflect on ourselves, and construct a subjective world. This is the foundation of meaning-making, value judgment, and deep understanding.
   • AI Limitation: AI remains a black box at the level of consciousness. The biological basis of consciousness may involve complex mechanisms such as biological emergence and quantum effects, which AI based on non-biological substrates cannot reach. Even if it simulates behavior, it lacks internal feelings.
   • Irreplaceability: In the ultimate form of knowledge services, the subjective experience and internal perspective brought by consciousness are the irreplaceable core of humanity. For knowledge services that require deep understanding, value judgment, and ethical choices, such as philosophical reflection, ethical consulting, and artistic appreciation, the depth of experience rooted in consciousness is crucial, something AI lacking subjectivity cannot provide.

2. Emotion and Empathy:

   • Essence Insight: Emotions are not merely physiological responses but deep drivers of value and social connection. Basic emotions relate to survival adaptation, while higher emotions maintain social relationships; empathy is the cornerstone of understanding others, building trust, and engaging in deep communication. Emotions are the core driving forces of human decision-making, value judgment, and interpersonal interaction.
   • AI Limitation: AI can recognize, analyze, and even simulate emotional expressions, but it lacks true emotional experience and value-driven motivations. AI's "emotional simulation" is essentially pattern recognition and strategy adjustment, devoid of the internal emotional quality and value commitment. It cannot grasp the complexity and subtlety of emotions or their deep role in human decision-making.
   • Irreplaceability: In the field of knowledge services, emotional understanding, empathy, and human care are irreplaceable advantages of humanity. In psychological counseling, emotional support, interpersonal relationship mediation, and fields requiring humanistic care such as healthcare and education, human emotional warmth, empathy, and trust-building abilities are crucial, which cold algorithms cannot reach.

3. Embodied Cognition:

   • Essence Insight: Cognition does not operate in isolation in the brain but is a dynamic process of deep interaction between the body, senses, and environment. Perception and action are unified, and concepts are rooted in bodily experiences; the environment is embedded in the cognitive process. Embodied cognition grants humans intuition, insight, situational understanding, and a holistic grasp of a complex world.
   • AI Limitation: Current AI primarily relies on symbolic and data processing, lacking a biological body and real-world embodied experiences like humans. Even if embodied intelligence develops, AI's "body" is merely a simulation or tool, making it difficult to achieve the same depth of perception and complexity of experience as a biological body. This limits AI's ability to understand abstract concepts, engage in creative thinking, and contextual reasoning.
   • Irreplaceability: In the field of knowledge services, the intuition, insight, and situational wisdom brought by embodied cognition are unique advantages of humanity. In areas requiring innovative problem-solving, artistic creation, understanding complex systems, and making highly contextualized judgments in strategic decision-making, human holistic cognitive abilities based on embodied experiences are difficult for AI, lacking real bodily experiences, to match.

3. Civilizational Characteristics: The Elevation and Expansion of Irreplaceability

Civilizational characteristics are complex systems of culture, institutions, values, etc., built by humans on biological foundations; they amplify human biological potential and shape our unique ways of social existence and value pursuits.

1. Cultural Transmission and Innovation:

   • Essence Insight: Culture is the crystallization of human collective wisdom, a dynamically evolving system of meaning that transmits knowledge, values, and worldviews through language, art, customs, etc. Culture shapes cognitive patterns, value orientations, and social norms, forming the foundation of social cohesion, identity, and sustainable development.
   • AI Limitation: AI can learn and analyze cultural data and even generate culturally styled content, but it lacks true understanding of cultural meanings and value recognition. AI finds it difficult to grasp the historical context, value connotations, and social motivations and meanings behind cultural innovations.
   • Irreplaceability: In the field of knowledge services, cultural understanding, value transmission, and cultural innovation are irreplaceable contributions of humanity. In areas such as cultural heritage preservation, cross-cultural communication, guiding social values, and humanistic and social science research requiring cultural sensitivity and historical depth, human understanding of cultural contexts, safeguarding cultural values, and cultural innovation capabilities are crucial, which AI, lacking cultural foundations, cannot reach.

2. Ethical Judgment and Moral Responsibility:

   • Essence Insight: Ethics is not a rigid set of rules but a dynamic value system that maintains social order and promotes common welfare. Ethical judgment involves value trade-offs, responsibility, and the pursuit of justice, reflecting human concerns for social common interests and long-term development. A sense of moral responsibility is the cornerstone of social cooperation, trust-building, and sustainable development.
   • AI Limitation: AI can learn ethical principles and even make ethical decisions in specific contexts, but it lacks true moral responsibility and value commitment. AI's ethical decisions are based on preset rules and algorithmic optimization, lacking the complex emotions, value trade-offs, and social responsibility found in human ethical judgment.
   • Irreplaceability: In the field of knowledge services, ethical judgment, moral responsibility, and guiding social values are irreplaceable roles of humanity. In ethical consulting, public policy formulation, social governance, and fields requiring value judgment and social responsibility, human ethical conscience, value commitment, and sense of social responsibility are crucial, which AI, lacking moral agency, cannot undertake.

3. Social Collaboration and Community Building:

   • Essence Insight: Social collaboration transcends efficiency enhancement; it is a human existence mode of meaning creation and value sharing. Language communication, teamwork, community identity build complex social organizations, form collective wisdom, jointly address challenges, and achieve common goals. A sense of community belonging, trust, and cooperation spirit are the sources of social progress and human happiness.
   • AI Limitation: AI can assist or even replace some aspects of social collaboration, but it struggles to understand the emotional dimensions, cultural meanings, and value goals of social collaboration. AI's collaboration models are based on preset rules and efficiency optimization, lacking the complex emotional interactions, trust-building, cultural tacit understanding, and shared visions found in human social collaboration.
   • Irreplaceability: In the field of knowledge services, social collaboration, community building, and humanistic care are irreplaceable roles of humanity. In social work, community services, team building, and fields requiring interpersonal interaction, emotional connection, and community cohesion, human sociality, collaborative spirit, and community-building abilities are crucial, which AI, lacking real social relationships, cannot reach.

4. The Dialectical Unity of Biological and Civilizational Characteristics: A Complete Picture of Irreplaceability

Returning to the initial question: In the ultimate form of knowledge services, is human irreplaceability rooted in biological characteristics or civilizational characteristics?

Through the above analysis, we can draw a deeper conclusion: Human irreplaceability is not merely rooted in biological or civilizational characteristics but is a manifestation of the dialectical unity of both.

• Biological characteristics are the foundation and premise. Consciousness, emotions, and embodiment constitute the underlying architecture of human cognition, experience, and value judgment. Without these biological foundations, civilizational characteristics cannot be discussed.
• Civilizational characteristics are extensions and elevations. Cultural, ethical, and social collaboration characteristics are social expressions and cultural constructions of human biological characteristics. Civilizational characteristics amplify human cognitive abilities, enhance moral standards, and construct complex and meaningful social lives.

In the ultimate form of knowledge services, human irreplaceability will primarily manifest in the following aspects, all of which rely on the joint action of biological and civilizational characteristics:

1. Profound Meaning Construction and Value Judgment: Humans can deeply interpret and judge knowledge based on their subjective experiences, emotional understanding, and cultural values. This transcends AI's data analysis and logical reasoning, reaching a higher level of understanding and application of knowledge.
2. Empathetic Interpersonal Care and Ethical Services: Humans can provide knowledge services that are warm, caring, and ethically considerate based on their emotional resonance and sense of ethical responsibility. This is particularly important in healthcare, education, psychological counseling, and social work.
3. Continuous Cultural Innovation and Social Progress: Humans can drive knowledge innovation, cultural evolution, and social progress based on their creativity, critical thinking, and concern for common social welfare. This is key to knowledge services transcending instrumental value and achieving higher social value.

5. Summary and Outlook: Symbiotic Evolution, the Future of Humanistic Values

In summary, even if AI surpasses humans in the efficiency and scale of knowledge services, humanity still possesses irreplaceability based on the deep integration of biological and civilizational characteristics. This irreplaceability is rooted in our unique experiences of consciousness, emotional depth, ethical responsibility, cultural creativity, and social collaboration abilities, which have been more finely depicted within the framework of "Essence Insight; AI Limitation; Irreplaceability."

In the ultimate form of knowledge services, humanity's role will focus more on meaning construction, value guidance, and humanistic care. We will form a symbiotic relationship with AI, where AI handles efficient execution, and humans focus on knowledge services that are more creative, ethical, and rich in human values, jointly building a more intelligent, meaningful future society.

Ultimately, human irreplaceability does not lie in competing with AI in instrumental rationality and efficiency but in fully leveraging our unique life experiences and civilizational accumulation to create deeper humanistic values that AI cannot reach. This is the direction we truly need to uphold and expand in the ultimate form of knowledge services.

Discussion and Reflection Phase 2#

Based on the content of Discussion and Reflection Phase 1, rethink the service boundaries of human-machine collaboration in library information management, organization, and services in the era of AIGC. Which types of reading, cultural, and knowledge services in libraries need to retain human emotional involvement?

Reflection Process on Discussion and Reflection Phase 2#

Well, the user's current question is about the service boundaries of human-machine collaboration in library information management, organization, and services in the era of AIGC, and which types of reading, cultural, and knowledge services need to retain human emotional involvement. First, I need to review the previous discussion, especially the conclusion that human irreplaceability is rooted in biological and civilizational characteristics, and then apply these conclusions to specific scenarios in libraries.

The user may be working in a library or interested in the future development of libraries. They may want to know how libraries should adjust their service models in the context of increasingly prevalent AI technologies, which services should be led by humans, and which can be handed over to AI. The deeper need may be how to maintain the humanistic value of libraries amid the technological wave, ensuring that services do not lose their warmth.

First, I need to analyze the existing service types in libraries. Traditionally, libraries provide book lending, information retrieval, reference consulting, reading promotion, cultural activities, etc. In terms of information management, this includes classification cataloging, data management, resource procurement, etc. In the era of AIGC, AI can automate many processes, such as classification cataloging, intelligent retrieval, personalized recommendations, and even generating content summaries or reading guides.

However, based on previous conclusions, human irreplaceability lies in conscious experience, emotional empathy, ethical judgment, and cultural transmission. Therefore, it is necessary to identify which services require these human traits. For example, complex issues in reference consulting may require human emotional understanding, emotional resonance in reading promotion, and value guidance in cultural activities.

Next, I may need to break down library services and analyze which aspects require human involvement. For instance, children's reading guidance requires emotional interaction, reading therapy related to mental health requires empathy, local cultural transmission requires deep cultural understanding, and handling ethical controversial content requires moral judgment.

At the same time, I need to consider the diversity of user groups. For example, children, the elderly, and people with disabilities may have different emotional needs that AI may not fully meet. Additionally, in promoting social inclusion and cultural diversity, the role of human librarians may be more critical.

I also need to think about the model of human-machine collaboration. For example, AI handles data analysis and basic services, while humans focus on in-depth consulting and emotional support. Alternatively, AI provides tools, and humans plan creative activities. It is necessary to clarify boundaries to avoid over-reliance on technology at the expense of humanistic care.

It may also be necessary to reference existing library cases to see how they integrate AI technology while retaining humanized services. For example, some libraries use chatbots to handle common questions, but complex consultations are still handled by librarians. Or use AI for book recommendations, but reading clubs are led by humans.

Moreover, ethical issues are also very important. For instance, user privacy, data security, and potential biases in AI require human oversight. Additionally, in cultural transmission, how to maintain accuracy and avoid misleading content generated by AI requires human experts' review.

In summary, the services in libraries that may need to retain human emotional involvement include: in-depth reference consulting, reading therapy, services for children and special groups, cultural transmission activities, ethical decision-making, and creative interactive projects. These services rely on human emotions, empathy, cultural understanding, and moral judgment, which are difficult for AI to replace.

Please critically reflect on the above thoughts and then answer the question raised in Discussion and Reflection Phase 2: Based on the content of Discussion and Reflection Phase 1, rethink the service boundaries of human-machine collaboration in library information management, organization, and services in the era of AIGC. Which types of reading, cultural, and knowledge services in libraries need to retain human emotional involvement?

Question 2's Gemini Response#

Emotional Service Boundaries of Human-Machine Collaboration in Libraries in the Era of AIGC: A Beacon for Reshaping Humanistic Values#

In the rapidly evolving context of AIGC technology, libraries are undergoing unprecedented transformations. As revealed in the deep analysis of the previous phase, human irreplaceability is not about competing with AI in efficiency but about upholding and expanding the deep humanistic values woven from our unique biological and civilizational characteristics. Therefore, when exploring the service boundaries of human-machine collaboration in libraries in the era of AIGC, we must focus on how to maximize the instrumental advantages of AI while steadfastly maintaining and expanding human emotional involvement, illuminating the future of knowledge services with humanistic light.

1. AIGC Empowering Libraries: Efficiency Revolution and Functional Expansion

The rise of AIGC technology, especially large language models (LLMs), brings tremendous efficiency improvements and functional expansion opportunities for library information management, organization, and services:

• Intelligent Information Management and Organization:

  • Automated Cataloging and Classification: AI can quickly and accurately process vast amounts of literature resources, achieving automated cataloging, thematic indexing, and knowledge graph construction, greatly enhancing information organization efficiency.
  • Intelligent Knowledge Retrieval and Discovery: AI retrieval systems based on natural language processing (NLP) can understand users' complex information needs, providing semantic precision retrieval and even knowledge reasoning and association discovery.
  • Personalized Resource Recommendations and Pushes: AI algorithms can analyze user reading behaviors and preferences to achieve personalized resource recommendations, content pushes, and learning path planning, enhancing user service experience.
  • Virtual Librarians and Intelligent Q&A: AI chatbots can handle daily inquiries, library guidance, information retrieval, and other services, providing 24/7 online service, improving service accessibility and response speed.

• Innovative Knowledge Services and Cultural Experiences:

  • AIGC Content Creation and Assistance: AI can assist librarians in content creation, such as generating book review summaries, event copy, exhibition commentary, etc., enhancing content production efficiency and diversity.
  • Immersive Reading and Learning Experiences: By integrating VR/AR/MR technologies, AIGC can create virtual libraries, immersive reading spaces, and interactive cultural exhibitions, providing more engaging and participatory knowledge acquisition and cultural experiences.
  • Multimodal Knowledge Presentation and Dissemination: AIGC can integrate text, images, audio, and video into multimodal information, creating more vivid, visual, and easily understandable knowledge content, enhancing knowledge dissemination effectiveness.

2. Service Boundaries of Human-Machine Collaboration: The Necessity and Uniqueness of Emotional Involvement

While AIGC brings many conveniences to libraries, not all services are suitable for complete AI dominance. Human emotional involvement remains indispensable, even crucial, in certain key areas. This is not a conservative resistance to technological progress but a profound understanding of the essence of knowledge services and a commitment to human unique values.

Based on the analytical framework of human irreplaceability from the previous phase, we can delineate the emotional service boundaries of human-machine collaboration in libraries:

1. Deep Meaning Construction and Value Analysis Services:

   • Service Types: Philosophical reflection reading guidance, ethical issue discussions, in-depth interpretations of social hot topics, critical thinking training workshops, and thematic book exhibitions exploring the meaning of life.
   • Necessity of Emotional Involvement: These services touch upon the deeper meanings of knowledge and value judgments, requiring human guidance and interpretation based on subjective experiences, emotional value drives, and deep cultural and ethical understanding. AI can provide relevant materials and diverse perspectives but cannot replace humans in value analysis, meaning construction, and heuristic guidance.
   • Role of Human Librarians: To be interpreters of meaning, guides of values, and coaches of critical thinking, guiding readers to deeply contemplate the value implications behind knowledge through dialogue, discussion, and heuristic questioning, fostering independent thinking and rational judgment abilities.

2. Humanistic Care and Emotional Support Services:

   • Service Types: Reading therapy, mental health-themed book exhibitions, reading activities for vulnerable groups, community emotional support book clubs, life education thematic lectures, and nostalgic reading salons.
   • Necessity of Emotional Involvement: These services focus on human emotional needs, mental health, and social adaptation, requiring human warmth, understanding, and support based on emotional empathy and interpersonal care. AI can provide mental health knowledge and resources but cannot replace human empathy, emotional comfort, and trust-building.
   • Role of Human Librarians: To be listeners of emotions, companions of the soul, and transmitters of humanistic care, helping readers gain emotional support, spiritual comfort, and self-growth through warm language, sincere communication, and empathetic guidance.

3. Cultural Transmission and Community Cohesion Services:

   • Service Types: Local cultural theme exhibitions, intangible cultural heritage experience activities, traditional festival-themed reading promotions, community cultural memory workshops, local literature book clubs, cultural exchange salons, and oral history collection projects.
   • Necessity of Emotional Involvement: These services aim to transmit culture, maintain communities, and enhance cultural identity and belonging, requiring human organization, guidance, and deep participation based on recognition of cultural values, maintenance of community emotions, and historical responsibilities. AI can present cultural knowledge and historical information but cannot replace human emotional investment, passion for cultural transmission, and community cohesion.
   • Role of Human Librarians: To be guardians of culture, connectors of communities, and transmitters of cultural memory, stimulating readers' love for local culture, enhancing cultural confidence, and promoting community cohesion through culturally rich activity planning, community interaction, and cultural performances.

4. Innovative Creativity and Inspiration Services:

   • Service Types: Creative writing workshops, art design-themed book exhibitions, innovative thinking training camps, inspiration-stimulating reading spaces, science fiction literature appreciation meetings, and interdisciplinary knowledge fusion salons.
   • Necessity of Emotional Involvement: These services aim to stimulate creativity, cultivate innovative thinking, and promote cross-disciplinary knowledge fusion, requiring human inspiration, guidance, and stimulation based on embodied cognition, intuition, insight, and curiosity about the unknown. AI can provide knowledge materials and innovative tools but cannot replace human sparks of inspiration, intuitive judgments, and innovative passion.
   • Role of Human Librarians: To be inspirators of innovation, catalysts of ideas, and promoters of cross-disciplinary fusion, creating a free, open, and exploratory atmosphere that encourages exploration and stimulates readers' innovative potential through stimulating guidance, interactive communication, and creative activity design.

3. The Future of Library Emotional Services: Upholding and Expanding Humanistic Values

In the era of AIGC, library emotional services should not merely cling to traditional models but should innovate service forms, expand service connotations, enhance service quality, and integrate humanistic values into every aspect of knowledge services based on technological empowerment.

• Human-Machine Collaboration, Complementary Advantages: Use AI as a tool to assist librarians in information management, resource recommendations, and preliminary consultations, freeing librarians from repetitive tasks to focus on deeper, more emotional, and humanistic value-driven services.
• Technological Empowerment, Emotional Warmth: Utilize AIGC technology to create service experiences with more emotional warmth, such as:
  • Personalized Emotional Recommendations: AI not only recommends reading lists but also understands users' emotional states, recommending books that provide emotional support and mood regulation.
  • Emotional Interaction of Virtual Librarians: Train AI chatbots to possess certain emotional recognition and response capabilities for more human-like conversational exchanges.
  • Immersive Emotional Experience Spaces: Use VR/AR technology to create virtual reading spaces that simulate different scenarios, enhancing readers' emotional immersion and resonance.
• Librarian Capability Upgrade, Humanistic Literacy Enhancement: Strengthen librarians' humanistic literacy training to enhance their emotional communication, empathetic understanding, ethical judgment, cultural appreciation, and innovative thinking abilities, enabling them to better fulfill roles in emotional services and humanistic value guidance.

In summary, the service boundaries of libraries in the era of AIGC are not a simple binary division of "what machines can do and what humans can do," but rather a redefinition and reinforcement of the unique value of humanity in knowledge services based on human-machine collaboration—emotional involvement, humanistic care, meaning construction, cultural transmission, and innovation stimulation. Libraries should take flight with AIGC while being anchored in humanism, steadfastly maintaining emotional service, expanding the boundaries of humanistic values, and becoming a warmer, wiser, and more humanistic lighthouse of knowledge in the era of AIGC.